Codes Of Conduct

What you can expect from a PIF pet groomer:

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1. A professional, polite and warm welcome when you enter the salon and meet your groomer;

2. A clean, tidy and well-maintained salon environment;

3. A discussion with your groomer, when you arrive, about your pet, and its coat condition, the general health of your pet and your pet’s behaviour;

4. A pre-groom consultation on the best grooming procedure for your dog, and information about what can and can’t be achieved;

5. Information from your groomer about your pet’s skin and coat condition and how to care for it between grooms;

6. Communication from your groomer keeping you informed immediately if issues arise or problems are found during your pet’s time with the groomer, over and above what was discussed at the pre-groom consultation;

7. Reassurance that your groomer is fully insured, providing protection for you and your pet whilst in their care;

8. Reassurance that your groomer has a duty of care to your pet throughout its stay and that the groomer abides by the 5 animal needs as set out in the Animal Welfare Act;

9. Reassurance that your groomer will only carry out grooming procedures that they have the experience to undertake;

10. An expectation that your groomer will be first aid trained, or will have access to a trained pet first aider or veterinary surgeon in the event of an accident or emergency.

Your groomer is a member of the British Dog Groomers’ Association (BDGA), a division of the Pet Industry Federation (PIF), the largest UK trade association for pet businesses. Your groomer abides by the PIF membership charter and the BDGA’s code of conduct.

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 DE-MATTING POLICY

MUDDY PAWS DOGGY SPA AND TRAINING ACADEMY:

 

We hold a very strict de matting policy where our priority is the health and well being of the dog and we we always act in their best interest.

A matted dog is an unhappy dog.

Matting can lead to skin conditions and infections as the blood flow under the matting is compromised. Where sever matting occurs the dog is not able to regulate their own body temperature which can be detrimental and in severe cases can lead to death of the animal.

No dog is clipped off without the owners consent, we also invite the owner back to discuss the matting and explain why the coat isn’t saveable.

We only advice clipping the coat off when the dogs health is compromised due to the coat condition.

De matting extensive areas is not only unpleasant for the dog but it is cruel.

We abide by the rule of ‘Humanity over Vanity’